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How to Order

1. Find the Items You Want

First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item, including an availability estimate of how long it will take before the item will be ready to leave our fulfillment center.
If you don't find what you're looking for in our store,you can always contact our customer service team at 0208 558 3168 or email via info@kimson.co.uk.

2. Add the Items to Your Shopping Cart

If you want to order an item from Kimson.co.uk, click the "Add to Shopping Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the at the top of every page of our website.

3. Proceed to Checkout

Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the "save for later" button next to the title. The item will move from your current Shopping Cart to the "Saved Items--To Buy Later" list below. If any of the items are to be gifts, click the "add gift-wrap/note" checkbox under the item. 
When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form.
The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please contact us at 0208 558 3168 or email via info@kimson.co.uk.

4. Sign In

Enter your e-mail address. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.) Indicate that you are a new customer. (Do not fill in the password field; you will be asked to provide a password for your account later in the process.) Click the "Sign in" button. 

5. Enter a Shipping Address

Tell us where you would like to ship your order.

6. Review and Submit Your Order

Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Place Your Order" button to submit your order. Once you place your order you will see the following message "Thank you--we have received your order". Later you'll receive an order confirmation e-mail. We will send you another e-mail message at the time of shipment. 1-Click shopping is automatically turned on for you so that it's even easier to order in the future.

7. Check Your Order Status

If you would like to review or change something about the order you placed before it enters the shipping process i.e. as long as it isn't listed as "dispatching soon" or "recently dispatched" you can change or cancel the order. Click the Your Account link in the top right corner of most pages on our site and then click "Go" next to "Open and recently dispatched orders" you will be able to change the particulars of your order without having to contact us.